Yes, you can order from Amazon Japan (Amazon.co.jp) to the US, though the process differs from your usual Amazon.com shopping experience.
While not all items are eligible for international shipping, Amazon Japan offers a surprisingly large selection of products that can be delivered directly to American addresses.
Shopping on Amazon Japan opens up a world of unique Japanese products that are often unavailable or significantly more expensive in the US market.
From exclusive anime merchandise and Japanese electronics to regional snacks and beauty products, Amazon Japan provides access to authentic items straight from their country of origin.
In this comprehensive guide, you’ll learn:
- How to create and navigate an Amazon Japan account
- Which products can and cannot be shipped internationally
- How to calculate the true cost of your purchase (including shipping, import fees, and currency conversion)
- Alternative methods for obtaining items that don’t ship directly to the US
- Tips for a smooth transaction and delivery process
The process is straightforward once you understand the key steps, but there are several important considerations to keep in mind. International shipping costs can be substantial, not all sellers ship to the US, and certain product categories face import restrictions.
Additionally, you’ll need to navigate a website that’s primarily in Japanese (though an English option is available).
By the end of this guide, you’ll have all the knowledge needed to successfully place your first order on Amazon Japan and have it delivered to your US address, opening up an exciting new shopping frontier.
Why Shop on Amazon Japan? (Unique Products & Advantages)
For American shoppers, Amazon Japan (Amazon.co.jp) offers a treasure trove of products that simply aren’t available through the US marketplace. The appeal goes far beyond mere novelty—Japan is renowned for its unique product offerings that blend innovation, craftsmanship, and cultural significance.
Japanese-Exclusive Items
Many global brands create Japan-exclusive versions of their products with features, colors, or designs specifically tailored to Japanese preferences. These limited editions often become highly sought-after by collectors worldwide. From special edition gaming consoles with unique colorways to region-specific promotional items, these exclusives represent a significant draw for international shoppers.
Cutting-Edge Electronics
Japan remains at the forefront of consumer electronics innovation, with many products hitting the Japanese market months or even years before international release—if they ever leave Japan at all. Tech enthusiasts particularly value:
- Advanced rice cookers with precise temperature control and cooking technologies
- Specialized cameras and photography equipment with Japan-only features
- Smart home devices designed for Japanese living spaces
- Audio equipment from legendary Japanese manufacturers like Sony, Audio-Technica, and Denon
- Gaming peripherals with features not found in Western markets
Anime, Manga & Character Merchandise
Japan is the epicenter of anime and manga culture, making Amazon Japan a paradise for collectors and fans. The selection dwarfs what’s available through official US channels and includes:
- Limited edition manga volumes with special covers or bonus content
- Figurines and collectibles released only for the domestic Japanese market
- Official merchandise from anime studios and publishers
- Character goods from franchises with smaller Western followings
- Pre-order bonuses and promotional items unavailable elsewhere
Japanese Beauty & Skincare
The J-Beauty industry has developed cult followings worldwide, with many products difficult to find through official US retailers. Amazon Japan offers authentic access to:
- Premium Japanese skincare brands like SK-II, Shiseido, and Hada Labo
- Sunscreens with advanced UV protection formulations
- Sheet masks and beauty tools with innovative ingredients
- Makeup products with formulations designed for Asian skin tones
Specialty Foods & Snacks
While perishable foods face shipping restrictions, many shelf-stable Japanese food products can be shipped internationally, including:
- Premium green teas and specialty coffee blends
- Unique KitKat flavors only available in Japan
- Regional specialty snacks and confections
- Authentic cooking ingredients difficult to find in the US
Competitive Pricing Advantages
Despite international shipping costs, certain products may actually be more affordable through Amazon Japan due to:
- Direct-from-manufacturer pricing without US import markup
- Seasonal sales and promotions specific to the Japanese market
- Limited edition items available at retail price (versus inflated reseller prices)
- Exchange rate advantages when the yen is weaker against the dollar
For dedicated enthusiasts of Japanese culture, collectors, or anyone seeking products with Japan’s distinctive blend of innovation and craftsmanship, Amazon Japan represents a direct pipeline to items that would otherwise require expensive proxy services or remain completely inaccessible.
Setting Up Your Amazon Japan Account: Step-by-Step Guide
Creating an account on Amazon Japan is the essential first step for US shoppers looking to access Japanese products. Unlike some international Amazon sites, Amazon.co.jp requires a separate account from your US Amazon account, even if you use the same email address.
Creating Your Amazon Japan Account
- Visit Amazon.co.jp – Go to Amazon.co.jp in your web browser.
- Switch to English (Optional but recommended) – Look for the language selector at the top of the page (usually next to the search bar) and change from Japanese (日本語) to English.
- Click “Account & Lists” – This appears in the top-right corner of the page.
- Select “Start Here” if you’re new to Amazon Japan.
- Enter your details – You’ll need to provide:
- Your name
- Email address
- Password
- Delivery address in the US
- Verify your account – Amazon will send a verification code to your email address.
Setting Up Payment Methods
Amazon Japan accepts most major international credit cards including Visa, Mastercard, American Express, and JCB. Here’s how to add your payment method:
- Go to “Your Account” after logging in
- Select “Payment options” or “Payment methods”
- Click “Add a payment method”
- Enter your credit card details
Important: While your US credit card will likely work on Amazon Japan, be aware that your card issuer may charge foreign transaction fees (typically 1-3% of the purchase amount).
Adding Your US Shipping Address
To receive items in the United States:
- Navigate to “Your Account”
- Select “Your Addresses”
- Click “Add Address”
- Enter your complete US address
- Make sure to include your phone number with country code (+1)
Navigating the Japanese Interface
Even with the language set to English, you may encounter untranslated elements throughout the site. Here are some tips for navigation:
Browser Translation Tools
| Browser | Translation Feature |
|---|---|
| Chrome | Right-click and select “Translate to English” |
| Firefox | Install the “To Google Translate” add-on |
| Edge | Right-click and select “Translate to English” |
| Safari | Use the built-in translation feature |
Key Japanese Terms You Might Encounter
- カート (Kāto) = Cart
- 注文する (Chūmon suru) = Order
- 配送先 (Haisōsaki) = Shipping destination
- 支払い方法 (Shiharai hōhō) = Payment method
Troubleshooting Account Setup Issues
If you encounter problems creating your account:
- Address verification fails: Ensure you’re entering your address exactly as it appears on your credit card statement
- Payment declined: Try contacting your card issuer to authorize international transactions
- Email verification issues: Check your spam folder for the verification email
Once your account is set up, you’re ready to start exploring the vast selection of Japanese products available for shipping to the US. The next step is understanding which items can actually be shipped internationally.
Finding Items That Ship to the US: Eligibility & Restrictions
Not every item on Amazon Japan can be shipped internationally, so it’s crucial to identify eligible products before getting your hopes up. Here’s how to navigate the eligibility maze and understand the restrictions when shopping on Amazon.co.jp for US delivery.
Identifying AmazonGlobal Eligible Items
The easiest way to spot items that can ship to the US is to look for the “AmazonGlobal International Shipping” badge on product listings. This indicates that Amazon has already cleared the item for international shipping.
When browsing product pages, check for text stating “This item ships to the United States” in the delivery information section. If you don’t see this message, the item likely cannot be shipped directly to your US address.
Using Search Filters Effectively
Amazon Japan offers several filtering options to help you find eligible items:
- Set your shipping address to your US location first (in account settings)
- Use the “International Shipping” filter in the left sidebar when browsing categories
- Add “ships internationally” or “ships to USA” to your search queries
This filtering approach saves time by showing you only products that can actually reach your doorstep.
Common Shipping Restrictions
Several categories face consistent shipping limitations:
| Product Category | Restriction Level | Notes |
|---|---|---|
| Electronics with batteries | Partial | Some ship, others don’t due to battery regulations |
| Food items | Mostly restricted | Perishables almost never ship internationally |
| Beauty products | Partial | Aerosols and flammable items restricted |
| Books & media | Mostly allowed | High shipping eligibility |
| Toys & collectibles | Mostly allowed | Good international availability |
| Large/heavy items | Often restricted | Size/weight limitations apply |
Prohibited Items and Legal Considerations
Certain products cannot be shipped internationally due to legal restrictions:
- Items containing controlled substances
- Products that violate US import regulations
- Certain medications and supplements
- Products with strong magnets
- Items with copyright/trademark issues
Always check both Japanese export and US import regulations if you’re unsure about a specific product category.
Third-Party Seller Limitations
While Amazon itself ships many items internationally, third-party sellers on Amazon Japan often have different policies:
- Many third-party sellers ship domestically within Japan only
- Some offer international shipping but with higher fees
- Seller ratings can indicate reliability for international orders
- Communication may be challenging due to language barriers
Always check the “Sold by” information on product pages. Items sold and shipped by Amazon.co.jp directly typically have better international shipping options.
Verifying Eligibility at Checkout
The final confirmation of shipping eligibility happens during checkout:
- Add the item to your cart
- Proceed to checkout and enter your US shipping address
- If the item can’t ship to your address, you’ll receive an error message
- The shipping cost display also confirms eligibility
This verification step is essential before committing to purchase, as eligibility can sometimes change based on inventory or policy updates.
By understanding these eligibility factors and restrictions, you can save time and avoid disappointment when shopping on Amazon Japan for US delivery.
Shipping Costs, Import Fees, and Currency Conversion
When ordering from Amazon Japan to the US, understanding the full cost breakdown is essential to avoid surprises at checkout. This section breaks down everything you need to know about shipping options, import fees, and currency considerations.
International Shipping Options and Costs
Amazon Japan offers two primary shipping methods for US customers:
| Shipping Method | Delivery Time | Cost | Best For |
|---|---|---|---|
| AmazonGlobal Standard | 7-14 business days | Lower cost (typically ¥1,500-4,000) | Non-urgent items, budget-conscious shoppers |
| AmazonGlobal Priority | 2-5 business days | Higher cost (typically ¥2,500-7,000+) | Time-sensitive purchases, gifts |
Shipping costs are calculated based on:
- Weight and dimensions of your package
- Shipping speed selected
- Destination address within the US
- Number of items in your order
Pro Tip: Consolidating multiple items into a single order often reduces the overall shipping cost per item compared to placing separate orders.
Understanding the Import Fees Deposit
When you check out on Amazon Japan, you’ll notice an “Import Fees Deposit” added to your total. This isn’t an extra fee—it’s Amazon’s way of collecting estimated import duties, taxes, and customs clearance charges upfront.
Here’s how the Import Fees Deposit works:
- Amazon calculates an estimate based on your purchase and shipping destination
- This amount is collected at checkout
- The funds are used to pay actual import duties when your package enters the US
- If the actual import fees are less than the deposit, you’ll receive a refund
- If the actual fees are more than the deposit, Amazon covers the difference (you won’t be charged extra)
For most US purchases from Amazon Japan, expect an Import Fees Deposit of approximately 10-15% of your item’s value, though this varies by product category.
Customs Clearance Process
One significant advantage of ordering through Amazon Japan’s global shipping program is that Amazon handles the entire customs clearance process on your behalf:
- Amazon prepares and submits all necessary customs documentation
- They pay any required duties and taxes using your Import Fees Deposit
- Your package clears customs without requiring your intervention
- No need to fill out complex customs forms or deal with customs brokers
This streamlined process eliminates one of the biggest headaches of international shopping.
Currency Conversion Considerations
When shopping on Amazon Japan, prices are displayed in Japanese Yen (¥). At checkout, you’ll have two payment options:
- Pay in Yen: Your credit card company converts the amount to USD (may include a foreign transaction fee of 1-3%)
- Pay in USD: Amazon converts the amount using their exchange rate (typically less favorable)
For the best exchange rate:
- Use a credit card with no foreign transaction fees
- Choose to pay in Japanese Yen (¥)
- Consider using services like Wise or Revolut for better exchange rates
Tracking Your International Package
Once your order ships, Amazon Japan provides comprehensive tracking:
- You’ll receive a tracking number via email
- Track your package directly through Amazon.co.jp (even with the English interface)
- Once the package enters the US, tracking information typically transfers to USPS or the designated carrier
- Amazon Japan’s customer service can assist with tracking issues if needed
Important: International packages occasionally experience customs delays that aren’t reflected in tracking updates. Allow extra time during busy shipping seasons (holidays) or periods of global shipping disruption.
Estimated Delivery Timeframes
Based on real customer experiences, here are realistic delivery expectations when ordering from Amazon Japan to the US:
- Standard Shipping: 7-14 business days (can sometimes arrive in as few as 5 days)
- Priority Shipping: 2-5 business days (often arrives within 3-4 days to major US cities)
- During Holiday Seasons: Add 3-5 additional days to estimates
- Remote US Locations: Add 1-3 additional days to estimates
The tracking page will provide an estimated delivery date once your package clears customs and enters the US postal system.
Using Forwarding Services for Restricted Items
Not all items on Amazon Japan can be shipped directly to the US. When you encounter the dreaded “This item cannot be shipped to your selected delivery location” message, forwarding services become your secret weapon for accessing these restricted treasures.
What Are Japanese Forwarding Services?
Japanese forwarding services act as middlemen in your international shopping journey. They provide you with a Japanese shipping address, receive your packages in Japan, and then forward them to your US address. This clever workaround allows you to purchase virtually any item from Amazon Japan, even those marked as “Japan domestic shipping only.”
How Forwarding Services Work
The process is surprisingly straightforward:
- Register with a forwarding service and get a Japanese address
- Use this address when checking out on Amazon Japan
- Wait for your package to arrive at the forwarding service warehouse
- Pay the international shipping fee (and any handling charges)
- Receive your package at your US address
Many services also offer additional options like package consolidation (combining multiple orders into one shipment), package inspection, and protective packaging for fragile items.
Popular Forwarding Services for Amazon Japan
| Service | Base Fee | Shipping Method | Special Features |
|---|---|---|---|
| Tenso | ¥500 ($3.50) | EMS, Air, SAL | Package consolidation, photo inspection |
| Buyee | ¥500 ($3.50) | EMS, DHL, FedEx | Purchase protection, optional insurance |
| White Rabbit Express | $8 | EMS, FedEx, DHL | Full proxy buying service, personal shopper |
| FromJapan | ¥200 ($1.40) | EMS, Airmail, Surface | Low fees, auction bidding service |
| ZenMarket | ¥300 ($2.10) | Various options | Low commission, good for bulk orders |
Cost Considerations
Using a forwarding service adds several costs to your purchase:
- Base handling fee: Typically $3-10 per package
- International shipping: Based on weight and dimensions
- Optional services: Package consolidation, extra packaging, inspection
- Potential customs fees: Same as direct shipping from Amazon Japan
For small, lightweight items, expect to pay an additional $15-25 for the forwarding service. For larger items, costs can exceed $50 depending on weight and dimensions.
Pros and Cons of Using Forwarding Services
Pros:
- Access to any product on Amazon Japan, including third-party sellers
- Ability to purchase from other Japanese websites beyond Amazon
- Option to consolidate multiple purchases into one shipment
- Often better packaging for fragile items
- Some services offer “assisted purchasing” for complicated transactions
Cons:
- Additional costs for the service fee and international shipping
- Longer delivery times (typically 2-3 weeks total)
- More complex process than direct shipping
- Potential language barriers with some services
- Limited recourse if items arrive damaged
When to Use Forwarding vs. Direct Shipping
Use direct shipping from Amazon Japan when:
- The item is eligible for international shipping
- You need the item quickly
- You’re ordering just one or two items
- You want Amazon’s customer service protection
- You prefer a simpler checkout process
Use a forwarding service when:
- The item is marked “Japan domestic shipping only”
- You’re ordering from multiple Japanese websites
- You’re buying multiple items that could be consolidated
- You need specialized packaging for collectibles
- The item is significantly cheaper even with forwarding fees
“Forwarding services transformed my Japanese collecting hobby. I can now access store-exclusive items that were previously impossible to buy from the US.” — Japanese figure collector
For items like limited edition anime merchandise, video games, or electronics that aren’t sold internationally, the additional cost of a forwarding service is often worth it to access these otherwise unobtainable treasures.
Tips for a Smooth Amazon Japan Shopping Experience
Navigating Amazon Japan as a US shopper can be rewarding but comes with unique challenges. These practical tips will help you avoid common pitfalls and maximize your shopping experience.
Reading Japanese Reviews
Even with the English interface option, product reviews often remain in Japanese. Here’s how to handle this:
- Use browser extensions like Chrome’s built-in translation feature to automatically translate reviews
- Look for star ratings and image reviews which communicate across language barriers
- Pay attention to verified purchase badges (認証済み購入) to identify legitimate reviews
- Focus on reviews with photos as they provide visual context regardless of language
Checking Seller Ratings
Seller reputation is crucial when ordering internationally:
- Prioritize items sold by Amazon Japan directly (“Amazon.co.jp”) for the most reliable shipping
- For third-party sellers, look for ratings above 95% and a substantial number of reviews
- Check if the seller has experience with international shipping (国際配送)
- Be cautious of new sellers with limited feedback, especially for expensive items
Understanding Return Policy Differences
Amazon Japan’s return policies differ from the US store:
- The standard return window is 30 days, but international returns are more complex
- You’ll typically need to pay return shipping costs to Japan, which can be expensive
- Some items may be marked as no international returns (返品不可)
- Consider the item’s value versus potential return shipping costs before purchasing
Size, Voltage, and Compatibility Considerations
Japanese products may differ from US versions:
- Clothing sizes typically run smaller in Japan—consider sizing up or checking measurements carefully
- Electronics often operate on 100V (Japan’s standard) vs. 120V (US standard)
- Check if electronic items require voltage converters or if they’re dual-voltage
- Region-locked media like DVDs, Blu-rays, and video games may not work on US players
- Keyboards and other input devices may have Japanese layouts
Seasonal Sales and Promotions
Time your purchases to maximize savings:
- Amazon Japan Prime Day usually occurs around the same time as US Prime Day
- Year-end sales (お歳暮) in December offer significant discounts
- Golden Week (late April to early May) often features special promotions
- The New Year sale (初売り) in early January is another major shopping event
- Set price alerts using services like Keepa or CamelCamelCamel for Amazon Japan
Support Options for International Buyers
Know where to turn if you need assistance:
- Amazon Japan offers English-language customer service via email and chat
- The “Contact Us” page can be accessed in English through the language settings
- Response times may be affected by time zone differences (Japan is 13-16 hours ahead of US time zones)
- Document all communications and take screenshots of order confirmations
- For complex issues, consider using Google Translate to craft messages in Japanese for faster resolution
By following these tips, you’ll be better equipped to navigate Amazon Japan successfully and enjoy access to unique Japanese products while minimizing potential frustrations.
Case Study: What I Ordered from Amazon Japan (Real Experience)
When I decided to test ordering from Amazon Japan firsthand, I selected three different categories of items to understand the full experience: a Nintendo Switch game exclusive to Japan, a collection of Japanese stationery items, and specialty Kit Kat flavors unavailable in the US.
The Nintendo Switch Game
My first purchase was “Momotaro Dentetsu” – a popular Japanese board game-style video game with no Western release. The ordering process was straightforward since video games typically don’t face shipping restrictions.
- Price: ¥5,980 (approximately $40)
- Shipping cost: ¥1,200 (about $8)
- Import deposit: ¥700 (about $5)
- Delivery time: 7 days from order to arrival
- Packaging: Excellent – arrived in perfect condition
The game worked perfectly on my US Nintendo Switch, confirming that Switch games are region-free. The total cost was about $53 – slightly more than a US game but reasonable for an import.
Japanese Stationery Collection
Next, I ordered a bundle of Japanese stationery items: Zebra Mildliners, Kokuyo notebooks, and washi tape sets from different sellers.
- Price: ¥4,500 (approximately $30)
- Shipping cost: ¥2,200 (about $15) – higher due to multiple items
- Import deposit: ¥600 (about $4)
- Delivery time: 10 days
- Challenge faced: One seller canceled my order due to international shipping restrictions – I hadn’t noticed they were a third-party seller who didn’t participate in AmazonGlobal
The stationery items that did arrive came in perfect condition, and the quality was exceptional. The vibrant colors and unique designs were worth the wait.
Japanese Kit Kat Flavors
My final test was ordering specialty Kit Kat flavors like matcha, sake, and sakura. This is where I encountered the most challenges.
- Initial attempt: Order canceled – food items had shipping restrictions
- Solution: Used Remambo forwarding service
- Original price: ¥3,200 (about $22)
- Forwarding service fee: ¥1,800 (about $12)
- International shipping: ¥2,500 (about $17)
- Total cost: About $51 for items worth $22 – a significant markup
- Delivery time: 18 days total (3 days to forwarding service, 15 days to US)
Customs Experience
My experiences with customs varied:
- Direct Amazon orders: Smooth sailing. Amazon’s import deposit meant no surprise fees upon delivery.
- Forwarding service order: More complicated. I received a customs form to complete and had to pay an additional $8 fee not covered by the forwarding service.
Overall Cost Comparison
When comparing the total costs to US retail prices:
| Item Type | Japan Price | Shipping/Fees | Total Cost | US Equivalent Cost | Worth It? |
|---|---|---|---|---|---|
| Video Game | $40 | $13 | $53 | N/A (Exclusive) | Yes |
| Stationery | $30 | $19 | $49 | $60-70 | Yes |
| Kit Kats | $22 | $29 | $51 | N/A (Exclusive) | For novelty only |
Key Takeaways from My Experience
- Direct shipping works best for items eligible for AmazonGlobal shipping
- Shipping costs are reasonable for high-value items but can make small purchases impractical
- Delivery times were faster than expected – most items arrived within 7-10 days
- The Amazon import deposit system effectively prevents surprise customs charges
- Forwarding services work but significantly increase costs and delivery times
- Always check seller shipping policies before placing orders
For unique items unavailable in the US, ordering directly from Amazon Japan provided good value despite the additional shipping costs. However, for items where forwarding services were required, the cost nearly tripled, making it worthwhile only for collectors or those seeking truly unique Japanese products.
FAQ: Common Questions About Ordering from Amazon Japan
Can I return items purchased from Amazon Japan?
Yes, you can return items purchased from Amazon Japan, but the process differs slightly from US returns. Most items are eligible for returns within 30 days of delivery. To initiate a return:
- Log in to your Amazon Japan account
- Go to “Your Orders”
- Find the item you want to return
- Select “Return or Replace Items”
- Follow the on-screen instructions
Important note: You’ll be responsible for return shipping costs to Japan, which can be expensive. Some items may have a restocking fee, and certain categories (like perishables or opened media) may not be returnable.
Are warranties valid in the US for products purchased from Amazon Japan?
This depends entirely on the manufacturer. Most Japanese electronics and products come with Japan-only warranties that aren’t valid internationally. Some global brands (like Sony, Nintendo, or Canon) may offer international warranty coverage, but this varies by product line and model.
Before purchasing expensive electronics, check the manufacturer’s global warranty policy or consider purchasing through a third-party warranty provider if available.
Does Amazon Japan offer customer service in English?
Yes, Amazon Japan does offer customer service in English, though with some limitations:
- Email support: Fully available in English
- Chat support: Available in English during specific hours
- Phone support: Limited English availability
To access English customer service:
- Go to the Help section
- Select your issue
- Look for the “Contact Us” option
- Choose your preferred contact method
- Select “English” as your language preference
What payment methods does Amazon Japan accept from US customers?
Amazon Japan accepts several payment methods from US customers:
| Payment Method | Acceptance | Notes |
|---|---|---|
| Credit Cards | Yes | Visa, Mastercard, American Express, JCB |
| Debit Cards | Yes | Must have international transaction capability |
| PayPal | Yes | Recently added as a payment option |
| Amazon US Gift Cards | No | Amazon Japan requires separate gift cards |
| International Wire Transfer | No | Not available for retail purchases |
Your US-issued credit card will work, but be aware that your card issuer may charge foreign transaction fees (typically 1-3%).
How long does shipping from Amazon Japan to the US take?
Shipping times vary based on the method you select:
- AmazonGlobal Priority Shipping: 3-6 business days
- AmazonGlobal Standard Shipping: 7-14 business days
- Economy Shipping: 2-4 weeks (not always available)
Factors that can affect delivery times include:
- Customs processing
- Weather conditions
- Holiday seasons (especially around Japanese holidays)
- COVID-related delays
During checkout, you’ll see estimated delivery dates for your specific items and location.
Can I track my package from Amazon Japan?
Absolutely! Amazon Japan provides full international tracking for orders shipped to the US. You’ll receive:
- A tracking number once your order ships
- Access to tracking through your Amazon Japan account
- Email updates about significant shipping milestones
For AmazonGlobal Priority Shipping, packages are typically handled by DHL or FedEx, which offer detailed tracking information. Standard shipping usually uses Japan Post/USPS, which provides less detailed but still reliable tracking.
What happens if my item arrives damaged?
If your item arrives damaged:
- Document the damage with clear photos
- Contact Amazon Japan customer service within 30 days
- Explain the situation and provide order details
- Include photos of the damaged item and packaging
Amazon Japan typically offers these solutions:
- Full refund (including original shipping costs)
- Replacement (if the item is still available)
- Partial refund (if damage is minor)
“Amazon Japan’s international customer protection is similar to US policies, though the process may take longer due to international communication.”
For expensive items, consider recording the unboxing process as additional documentation in case of damage claims.